Shipping & Returns
You may return most new and undamaged items within 30 days of delivery for a full refund. The customer shall be responsible for all shipping costs. We will pay the return shipping costs(same service as the original order) if the return is a result of our error. If we have made a mistake with your order please let us know within 48 hours of receiving it. *** ARC will not be liable for air freight charges on an order originally shipped ground. ***
Used or damaged items will not be accepted. Items missing original packaging may result in a restocking fee.
Our cut off time for shipping is at 2:00 pm EST Monday through Friday. *Subject to change on holidays. Most orders will ship the first business day of being placed if placed before 2:00 pm EST.
**Please note, UPS Ground, Next Day Air, 2nd Day Air and 3 Day transit times are on business days only. Saturday and Sundays are not counted as transit days, even when expediting your order with UPS. UPS does offer Next Day Air Saturday delivery in some areas, please contact us by phone or email to find out if UPS offers it for your location.
We can ship to any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Liquid products can NOT be shipped via USPS or UPS Air. The only shipping method for shipping liquid products is UPS Ground.
For orders shipped outside of the United States could be subject to import taxes, customs duties and fees levied by the destination country. The recipient is responsible for paying these extra costs. If you have questions on those costs, you should contact your local customs office for more information.
You will receive an automated email with your tracking number when your order ships. Please check your spam folder if you do not see it or contact us for help. If your order looks delayed please contact us and we will contact the carrier. If your package is damaged please let us know as soon as possible by phone or email. 1-800-521-3560 or firstname.lastname@example.org.